New patients
Welcome. Here’s what to expect.
We see a small number of patients each day so the first appointment can be unhurried and genuinely conversational. Below is a sketch of what your visit will look like, and how to make it easier on yourself.
Your first visit
A considered first appointment.
Conversation
We start by listening: what brings you in, what you’d like to change, what you’ve tried before. No script, no checklist.
Examination
A thorough exam, digital imaging, and any necessary diagnostic photographs. Everything is explained as we go.
Treatment plan
We discuss findings together and outline options. Costs, timing, and trade-offs are presented openly so you can make an informed decision.
Next steps
If you’d like to proceed, we schedule treatment at the pace that suits you. There is no pressure to commit on the first visit.
Before your visit
Make your visit easier.
New patient forms can be completed in advance through the patient portal, or in the office on the day. Arriving fifteen minutes early gives us time to review your forms together so the appointment itself stays focused on you.
Insurance and financing
Working with what you have.
We accept most major dental insurance plans and file your claims as a courtesy, so you don’t have to chase the paperwork after every visit. For treatment that falls outside insurance coverage, we partner with Cherry® and CareCredit® for flexible monthly plans with 0% APR options. Your treatment plan with the estimated out-of-pocket cost is written up at the consultation, before any work begins.
Questions
Before your first visit.
What happens at my first visit?
It starts with a conversation about what brings you in and what you would like to change, followed by a thorough exam, digital imaging and any necessary diagnostic photographs. We then discuss findings together and outline your options, and if you would like to proceed we schedule treatment at the pace that suits you.
How early should I arrive?
Please arrive fifteen minutes early. That gives us time to review your forms together so the appointment itself stays focused on you.
Can I fill out my forms before the visit?
Yes. New patient forms can be completed in advance through the patient portal, or in the office on the day.
Will I be pressured to commit to treatment?
No. Costs, timing and trade-offs are presented openly so you can make an informed decision, and there is no pressure to commit on the first visit.
Do you take my insurance, and what if treatment isn’t covered?
We accept most major dental insurance plans and file your claims as a courtesy. For treatment outside insurance coverage, we partner with Cherry® and CareCredit® for flexible monthly plans with 0% APR options. Your treatment plan with the estimated out-of-pocket cost is written up at the consultation, before any work begins.
Where is the office, and where do I park?
We are at 114 N Washington St #1 in downtown Naperville. There is free street parking on Washington and a public garage one block north. The office is ADA accessible with a ground-floor entrance.
What are your hours?
Monday, Tuesday and Thursday, 9:00 AM to 4:30 PM, and Saturday, 10:00 AM to 2:00 PM. The office is closed Wednesday, Friday and Sunday.